Wednesday 25 August 2010

Hmm.. Facebook's automated responses...

Well after a morning that should have been spent in the studio working on a remix, I instead spent it trying to work out how to access my old email account on my old domain, so that I could contact Facebook as they requested. 

Finally I worked it out, emailed facebook again from that email.. only to receive the same email back from them, saying there is no account registered in that email address.. Errrr, maybe thats because you assholes deleted my account!!

So, not happy I've been emailing a robot all morning I clicked on this help and reported my issue somewhere else on their site:


People who have their accounts deleted with no warning like that, they say this to: 
Unfortunately, accounts that are disabled for severe violations of Facebook's Statement of Rights and Responsibilities cannot be restored.

Doesnt sound hopeful at all... So I sent them my sob story again.. hoping for the best....

Wow 2 Facebook replies already!

Shame they contradict eachother!!!

REPLY 1

Hi,

You were disabled because you created or posted content (i.e., photos, groups, shares, etc.) that violated Facebook's Statement of Rights and Responsibilities.

Types of content that are prohibited from Facebook include, but are not restricted to the following:

• No nudity or other sexually explicit content • No content that contains hate speech or directly attacks an individual or group • No content that contains self harm or excessive violence • No content that contains illegal drug use

Unfortunately, we won’t be able to reactivate your account or respond to your email directly. This decision is final and cannot be appealed. You can visit the Warnings section of the Help Center for more information:

http://www.facebook.com/help/?topic=warnings

Thank you for contacting Facebook,

The Facebook Team


*so WHY did they tell me it was due to a fake name?! I have replied to this saying it cant be right as I was receiving harrassment that day it got disabled. Someone has blatantly reported me maliciously because there was definitely nothing negative on my page. I'm always VERY vigilant about that*


REPLY 2

Hi,

The email address from which you are writing is not associated with a Facebook account. We will not be able to assist you with your request until you respond from the email address that you use to log in to your account.

When you respond, be sure to write your login email address in the subject line and include all of our previous correspondence so that we can refer to your original inquiry.

If you are unable to access your login email address, please visit http://www.facebook.com/help.php?page=746.

Thanks,

The Facebook Team

**I have replied copying in the original email that I wrote to them explaining all about why I couldnt reply from my old email address**

Still no word from Facebook...

So I've chased them up with another email: 

Dear Facebook,
It's been 6 days now and I've not had a response from you. I know that you will have read my email because over the years when there were website problems needed resolving you have been almost instant in your replies, never taking more than 2 days to respond personally.

Please will you dignify me with a response, I feel it is totally unfair that you disabled my account without even talking to me first.

I need to access my Girl djs .com group http://www.facebook.com/group.php?gid=28611518942&ref=search and there are no other admins in the group. This group is a closed community of female DJs where we name blacklisted promoters that are a danger to work with, and I also use it to contact the girls to see if they are interested in jobs that are available through my agency. I need to moderate this group and I also have 2 blacklisted promoters that I need to inform them all about.

Anyway, this aside, as I'm sure you're not interested in my problems. Can you please please just contact me to discuss how we can proceed with the reinstatement of my account.

I will leave you with an exerpt of an email that someone told me they had sent you: 

1. If Facebook is a SOCIAL website, Anna Kiss (who has a ton of friends/fans alike) should be allowed to use the name ANNA KISS as a name everyone knows her by.

2. If Facebook is a BUSINESS website, Anna Kiss should be able to use that name for her Facebook profile also.

So which is it?

Also If it only takes ONE person to report a profile and you then take it down, then it should only take one person to want it reinstated - Good thing for Anna, she has hundreds -
Reinstate Anna Kiss back on Facebook fan page - Currently 259 members.


Looking forward to hearing from you soonest,
Kind regards,
Anna Kiss

Thursday 19 August 2010

My Facebook account has been disabled!!

Loooong essay now follows! I thought this would be useful for other people who have had their Facebook accounts deleted/removed, as I have done lots of research the past couple of days. 
 
On Tuesday I went to log into my Facebook account to discover that it had been disabled as I have a 'fake name':
Your account was disabled because the name under which it was registered was fake. We do not allow users to register with fake names, to impersonate any person or entity, or to falsely state or otherwise misrepresent themselves or their affiliations. In addition, Facebook accounts are intended for use by single individuals, so groups, clubs, businesses, or other types of organizations are not permitted to maintain accounts.

So, I did the 'report here' thing, telling them my name and why I use facebook. They then sent me an email, asking me to reply to it to verify myself. My email account I registered with all those years ago I can only receive on, not send, but they say that this is fine, just to explain if this is the case. 

After looking into other people's experiences and googling high and low on the subject, today I sat down for a couple of hours to write the following response:
NB: some things have been deleted only to protect my privacy

Dear Facebook,
I replied before to the email that you sent below to verify my account, I know that I am probably in a queue but I thought I would write to you as I would like to get this issue resolved as soon as possible. I will now proceed to inform you of some relevent information.

Firstly, I am emailing you now from *email 1*, and my Facebook account is registered with my old email account *email 2*. I had been trying to change my facebook account to my new email address just last week, but couldnt work out how to do it unfortunately. 

Secondly, I did not set up my facebook account using false information, nor as a profiteering tactic. I am a real person and I am really shocked that you disabled my account without checking with me first, or asking for proof before doing so. There are 633 Anna Kiss' on Facebook, why me?

I hope that you will reactivate my facebook account because I have been a long-term facebook user for many years with a perfect track record. I am sure you can check out my account to see that I use it reasonably. I had 5000 friends on the account and the majority of these people added me, meaning that I am very well known by my name Anna Kiss. It is not a fake name.

On Tuesday, the day that my account was disabled, I received harassment throughout the day from 9am GMT. The people that I had played for in Sri Lanka on Friday posted up a libellous message on my profile and fan page several times. They also posted up a scanned receipt that I had signed, but they had doctored it and deleted things that I had written on it. There were about 6 people doing this, which included 'Jake Sky Kiss', 'Kash Love On Kiss', 'Kyler On Kiss' (all who are using fake names incidentally). Because I wasnt happy with the libel and my signature being continuously posted in the public domain, I deleted their posts, removed them from my friends list and banned them from my fan page. Even though they owe me money I was always professional in handling the problem, you will see this in your records.

I wonder if perhaps the action of banning them got me banned? As I ticked the box to say: I understand that blatant or repeated invalid reports could result in disciplinary action being taken against my account.
Or more likely, maybe one or more of these malicious people clicked REPORT on my profile and said I was using a false name?

I have attached a copy of my signed artist contract which clearly shows my name Anna Kiss. This legal document surely is enough proof alone.

I just want you to see the whole picture. And speaking of pictures, I have also attached an image which is a montage of some of the flyers of parties I have played at since 2000. It clearly shows you that I am no fake, Anna Kiss is a name that is known all over the world.



To prove this further please check my other web presences:
http://www.djannakiss.com - 560 members / 350 average daily visitors

http://www.myspace.com/annakiss - 10,047 friends / 80,697 hits
http://twitter.com/annakiss - 1036 followers

http://www.youtube.com/user/djannakiss - 253 friends / 351 subscribers
http://djannakiss.blogspot.com - 95 followers / 30,565 hits

In a google search I come up on the first page in all but 2 of the searches:
 On page 9 of the google search I am still coming up heavily, therefore I am predominently the Anna Kiss of choice by google! Where are your 633 other Anna Kiss'?

And I also would like to mention that my weekly radio show hits over 4000 listeners each week, making the total amount of people who interact with me on a weekly basis phenomenal... I am most certainly not a fake!  And these people are in uproar about my account deletion too, please see these 2 facebook groups that have been set up asking that you reinstate my account:

I use Facebook for social networking. I do not use it to profit in any way.
SOCIAL: I use the events feature to invite my friends to parties I am playing at and to see which parties I would like to go and network at. It's also very useful for people to find and contact me.
NETWORKING: With other artists all over the world and with people I have met on my travels. To remember all their names to re-add them would be an impossible task. I also have a fan page and group too.

I never promote myself unfairly or spam people, I dont pester people with group mailouts. I just do my thing and enjoy social interaction with my friends.

I am sure you are aware of John Swift who was deleted in the same manner:

You reinstated his account because "others on the site seemed to know you by this name, and since you don't appear to be using the name to impersonate or to hide your identity, we have determined you are not violating our Terms of Use". 

I am Anna Kiss, this how I am known, and I have thousands more followers worldwide than Mr Swift does, and much more proof that I am Anna Kiss than he had to prove he was Jon Swift.

In light of this, I sincerely hope that you will review all of this information I have given you and reactivate my account soonest.

Please do get in touch, by email or phone, if you need to discuss anything.

Hoping to hear from you soon,
Anna Kiss


DJ Anna Kiss
www.djannakiss.com
www.myspace.com/annakiss
www.facebook.com/djannakiss
www.twitter.com/annakiss
www.youtube.com/user/djannakiss
  


Digitally Imported Electro - Every Tuesday 7pm GMT www.di.fm/electro
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www.dbs.fm Dance FM Cyprus - Every Friday 9pm GMT www.dancefmcyprus.com 
Rhythm FM - Every Friday 10pm GMT www.ctduo.com Twisted TV - Every Friday 9pm GMT www.twistedtv.co.uk
Kiss FM Algarve - Every Saturday 2am GMT www.kissfmalgarve.com
Red Sea Dance - Every Saturday 5pm GMT www.redseadanceradio.info




-----Original Message-----
From: info+0esjsss@support.facebook.com [mailto:info+0esjsss@support.facebook.com]
Sent: 17 August 2010 15:50
To: **
Subject: Re: Disabled - Fake Name

Hi,

Please reply to this email to verify that you are the owner of the account that you referenced in your Facebook support inquiry. This security step must be completed before Facebook can respond to your inquiry. We apologize for any inconvenience.

If this email address is not associated with your Facebook account, please make note of this in your reply.  In addition, please do not begin creating a new account until we have reviewed your inquiry, as this may make it more difficult to resolve your issue.

Feel free to visit our Help Center at any time to look for answers to other questions you may have about accessing your account:

http://www.facebook.com/help/?topic=login

Finally, note that writing in multiple times will not result in a faster response. Once you submit your initial request, it is placed in a queue and responded to accordingly. We appreciate your patience.

Thanks,

The Facebook Team


So there you go, I will keep you posted of any replies...

Also, something you may find handy, I sent this email not only to the address that they emailed me from in the verificaiton, but also to some other addresses that I found in a forum, and they didnt bounce:
disabled@facebook.com
info@facebook.com
appeals@facebook.com
abuse+dt17u8y@facebook.com

Monday 9 August 2010

Guest mix on DJ Adi's show

I was delighted to be asked for a guest mix on DJ Adi's radio show. You can listen/download the show here: